Experience
Role
IT Engineer (enterprise environment)
- Automated Joiner/Mover/Leaver (Jira + n8n + AD + API/Webhook) — hours → minutes
- Automated cost sync MS SQL → OpenAir (HR/Finance) — removed manual updates and errors
- Automated CMDB/asset flows (JumpCloud → Jira Assets): normalization, dedupe, attribute mapping
- Owned Slack migration (Enterprise Grid → Business+) for ~1200 users; delivered without vendor support
- Created runbooks/playbooks for audit tickets and bulk user changes
Role
HelpDesk Intern
- Backup operations support (Veeam): monitoring jobs and basic troubleshooting
- Server room operations: scheduled maintenance and basic checks on servers/switches
- Maintained network documentation/topology in NetBox